Know Your Customer (KYC)#
Use the manual KYC verification process to register on Open Collective the result of a KYC program made outside the platform. The host is responsible for ensuring the information is accurate and up-to-date.
Where to find and initiate a Manual KYC Verification#
People tool#
The People tool is the primary place to review KYC status across individuals who interact with your organization.
- People list: The KYC column shows verification status when the feature is enabled. Use the row actions menu to Submit Manual KYC Verification for an individual.
- Account detail: Open a person from the People list and go to the KYC tab to view verification history and submit a new verification.
KYC Requests dashboard#
From Dashboard > KYC > Requests, review all KYC requests for your organization and initiate a request by searching for an individual.
From submitted expenses#
When reviewing expenses to your organization or hosted collectives, you can submit KYC verification on behalf of the payee and review current status.
KYC badges in the dashboard#
When hovering over individual accounts elsewhere in the dashboard, a KYC badge appears if that individual has a pending or verified KYC request.
Expenses#
When reviewing a submitted expense to your organization or hosted collectives, you can:
- Review the current KYC status of the payee (individual).
- Flag the payee as requiring KYC (individual).
- Submit a KYC verification on behalf of the individual.
- Review the KYC status of the payee account (collectives, projects, funds, etc). When the payee can be administrated by multiple people, we surface the KYC statuses of the admins.
Changes to expense payout method after KYC verification#
When a payee is KYC verified, any changes to the expense payout method after the KYC verification are flagged and generate an activity in the expense timeline. Expense payers can still proceed with payment after review of the payout method.
Flagging expense payees for KYC verification#
When an expense payee is flagged for KYC verification in the expense review process, all current and future unpaid expenses from that payee are flagged as requiring KYC verification. Expenses from this payee appear in the on hold pipeline on the expense payment tool. After the payee has completed KYC, the on hold status is removed and the expense appears as ready to pay (depending on other expense conditions).